We are committed to helping you work through any technology issues you may be experiencing.  We want everyone to be able to hear, participate and access everything we do in our online learning environment.  So, if you are having some problems, here are some ideas to try in order to help you resolve the problem.  We can also have the Tech Department assist you if these things don’t alleviate the issues. 

1. Multiple windows/programs running - Some chromebooks and computers struggle if other windows or programs are running.  Try closing everything else you don’t need at that moment, especially things like streaming music, videos, and games.

2. Remove excessive Google Extensions - Too many extensions may cause issues with other programs.  Try removing all unnecessary extensions.  Click this link to a video that explains how to remove Chrome Extensions. It is important that you RESTART your chromebook to make those changes take effect.

3. Make sure your chromebook is updated - If you haven’t done this in one of your classes, here is the link to a video that explains the process.

4. Run a connectivity test - It is recommended that an upload and download speed should be 25 mbps or greater. You can use this link to a site to run a speed test.  

5. Distance from router - Sometimes being too far from the router can slow things down. If you find your speed test was low, try moving closer to the router and try again. You could also connect directly to the router/modem with an ethernet cable.

6. Try turning Zoom video off - Does your Zoom work better if you have your video turned off?  Ultimately we want you to be able to use your video and share your screen (among other things) but this may be a temporary fix.  

We know this won’t fix every problem, but it is a good place to start.  If you need assistance from the  Tech Department, you can tell them that you have already tried these things and are still having issues.